All pricing is in US Dollars, and excludes local taxes that may apply.
US Tax Exempt Customers – Email email@example.com after purchase with tax exempt form and order number to receive tax refund
A US$25 handling fee applies for purchase orders and proforma invoices.
Full terms can be found in the license agreement.
Frequently Asked Questions
How do I renew my subscription plan?
- Select your new plan above
- Fill in your payment details
- Check the ‘Is this a subscription renewal?’ box
- Enter the start date for your new subscription (the day after your current expiry date)
What happens when my subscription plan expires?
Geneious Prime reverts to restricted mode when the subscription has expired. In restricted mode you can view your data and import and export your files, however most other functions are disabled.
What is the difference between a personal and floating plan?
A personal plan is for individual use only so you will need a separate license for each user. Geneious Prime can be activated on up to three of the user’s computers, but will only run on one at a time. A floating plan is for groups that are sharing licenses. The number of seats purchased equals the maximum number of simultaneous users.
How do I upgrade my perpetual license?
If you are on a version-based perpetual license, an upgrade to Geneious Prime 2019 can be purchased at a discount or you can switch to a subscription based licensing plan. Visit the Upgrade Geneious page to upgrade your license.
What support is offered?
For help using Geneious Prime multiple learning resources and access to our scientific support team is available directly from within Geneious Prime or by visiting the support website.
Our technology team is also hard at work behind the scenes monitoring changes to operating systems and external databases, such as NCBI, and issuing updates to Geneious Prime as required.
Can I pay by purchase order?
Yes. Email a purchase order with the licensee’s name and email address to firstname.lastname@example.org. A US$25 handling fee applies.