Copyright © 2005-2020 Biomatters Limited.
No portion of Biomatters Limited’s websites www.biomatters.com or www.geneious.com may be copied or redistributed in any manner without the express written consent of the copyright owner.
Biomatters, Geneious, and their respective logos are trademarks of Biomatters Limited. All other brands and product names may be trademarks or registered trademarks of their respective owners.
Use of Website
You may use Biomatters Limited’s websites www.biomatters.com and www.geneious.com to obtain information about Biomatters Limited and its products, to purchase software from Biomatters, to upgrade software, and to communicate with Biomatters Limited and other users of Biomatters’ products using the forums provided. Any other use is prohibited without the express written consent of Biomatters Limited.
Releases, Updates, and Support
A subscription provides access to the current version of Geneious Prime and all subsequent updates and new versions of Geneious Prime that are released within the specified time period of your subscription.
Biomatters provides email and phone based technical support to authorized users holding a valid entitlement for the most recent release of the Software. Biomatters may choose at its own discretion to offer support to users who do not have an active entitlement.
Geneious supports certain Windows, macOS and Linux Operating systems. Details of the Supported Operating Systems for your version of Geneious are available on the Geneious support site. Technical support may not be provided for issues that occur on systems other than those listed.
For purchases made by credit card, Biomatters Limited uses a third party payment processor – Avangate BV (dba 2checkout). The refund policy may be viewed at: https://secure.avangate.com/order/refund_policy.php
Refunds are available within 30 days of purchase or subscription by submitting a request to email@example.com.
If 2Checkout receives a refund request, they will notify Biomatters Limited. Biomatters Limited reserves the right to rectify or resolve any reported problems within 14 days of notification, before a refund is processed.
For all purchases, whether made by credit card or by purchase order and/or bank transfer, after 30 days from purchase date no subscription charges will be refunded for any unused or unexpired part of a prepaid subscription period, unless the purchase is subject to provisions in legislation that protect non-business consumers.
At Biomatters Limited, we respect your right to privacy. We do not sell or otherwise allow third parties to use your data without your express consent. We do store data with reputable, industry standard cloud providers such as Salesforce.com, however this is a service they provide to us and they do not access your data. An administrator of your instance of our products or services may also be able to access the information you provide us.
What information do we collect?
When you browse our website we may collect information from a variety of sources, including setting cookies in your web browser. We do this with the aid of reputable, industry standard third party analytics providers, such as Google Inc.
When you purchase, download or run software from Biomatters Limited, we collect personal information to allow us to fulfill your order, provide technical support services and improve the software. Information we collect may include your name, address, telephone number, system details, IP address and email address.
With your permission, we may also collect non-personally identifying statistics about the functions you use in Geneious, and how often you use them. The information we collect may include data types that you have imported into or exported from Geneious, buttons you have clicked, types of calculations you have run and computational time associated with those calculations. The usage statistics do not include personal information or the contents of your data. This usage tracking is an optional setting, and can be turned on and off at any time by following these steps:
- Go to Tools > Preferences.
- On the General tab, select ‘Send anonymous usage information’ to turn usage tracking on, or deselect it to turn it off.
- Click OK.
What do we do with this information?
We use information collected while browsing our website to measure and improve performance and popularity of pages and processes. We also use personal information you voluntarily enter to facilitate our sales and support processes.
We may use personal information collected via our website or software, such as your name, email address and system details, to notify you of important announcements regarding special offers or software upgrades. If you do not want to receive this type of information, you can be excluded from these announcements by notifying us via email.
Additionally, we use personal information collected via our software to provide customer support, manage licensing and improve Geneious.
We use information collected through optional anonymous usage tracking in Geneious to assess how people use Geneious. This information can help us understand what we need to improve, and on what areas of functionality we should focus in future development. We analyze the usage statistics on an aggregate basis only, and we do not correlate them with data about individual users.
Credit Card Information
Biomatters Limited uses a third party payment processor – Avangate. The payment processor securely handles all credit card details and informs us whether transactions succeed or fail. We do not receive (and cannot store) any credit card information whatsoever at any time.
Review and Correction of Personal Information
At any time, you may review or correct your personal information in your user profile. You may also request that we remove your registration data and personal information from our system; however, Biomatters Limited reserves the right to provide free technical support and software upgrades only to registered users.
Security of Information
Biomatters Limited will take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, unauthorized alteration, destruction or other malfeasance.
Further Information for Citizens of the European Union (EU)
The EU has adopted a privacy directive substantially regulating the privacy rights of citizens of the countries of the EU. Biomatters Limited therefore provides Citizens of the EU the following information:
Biomatters Limited is located in New Zealand. Any information that you provide to us will be transferred out of the EU to New Zealand or the United States. By providing personal information to us, you are consenting to its storage and use as described herein.
Voluntary Product Accessibility Template
The Voluntary Product Accessibility Template, or VPAT, is a tool used to document a product’s conformance with the accessibility standards under Section 508 of the Rehabilitation Act.
Open Source Software
This page contains download links for the source code of third-party open source software that is included with Geneious or with some Geneious external plugins.
The source code is included here when required under the terms of the license under which the third-party software is being distributed, including some distributed under terms of the GNU LGPL and GPL licenses.
These files contain any modifications made by Biomatters to the original third-party source code.
The file LICENSES.TXT that is installed with Geneious contains the licensing terms of the relevant third-party open source software that is bundled with Geneious.
Each plugin that bundles such third-party open source software includes a similar file that documents the licensing terms of that software.