A personal license is designed for individual use. Geneious can be activated on a maximum of three machines, but will only run on one machine at a time. A floating license is best for groups that are sharing resources. The number of floating licenses purchased equals the maximum number of simultaneous users. The best package will depend on your group’s usage requirements.
Support consists of both scientific and technical support and can be accessed directly via Geneious or by visiting the support website. All support services are undertaken by highly qualified staff with deep domain expertise.
Scientific support gives you greater understanding of functionality and how to work with Geneious to achieve your goals. From basic functions such as importing sequence data and calling bases, through to more applied activities such as NGS data analysis, constructing phylogenetic trees or designing primers, we have scientific experts available to guide you. Technical support is for technology related issues that affect your use of Geneious. For example, we actively monitor changes to supported operating systems and external databases such as NCBI’s, and issue updates to Geneious if required. We will also review any specific issues you experience and offer our perspective on how best to address the matter, which occasionally results in a change to Geneious itself.
What happens when my subscription license expires? Geneious reverts back to restricted mode when the subscription has expired. You will receive a reminder before the expiration date. In restricted mode you can view your data and import and export your files, however most other functions are disabled. How much does it cost to upgrade a Current Version license? If you are on a version-based license plan, a new version upgrade can be purchased at 50% of the Current version price. You will need to submit your license key. More information can be found at the Upgrade Geneious page. Can I switch plans? You can only switch from version to subscription. Visit the Upgrade Geneious page, or contact us directly. Can I pay by Purchase Order? Yes. Email a purchase order from your university or company, with the intended licensee's name and email address, to firstname.lastname@example.org, or fax it to +64 9 379 5063. A US$25 handling fee applies. Alternatively, you can request a proforma invoice. What’s the difference between an update and an upgrade? Approximately once a year, a new Geneious version is released. A new version (eg RX) has new features and functionality as well as improvements. If you do not have a valid subscription you must purchase an upgrade to use a newer version. Our development team support the two most current versions of Geneious and will release updates (eg RX.X) to these versions. If you have purchased this version the update is free. You can read through a release history at the Previous Versions Page.